
Actually it’s more of “Waiter, may ipis sa iced tea ko” Translation: Waiter, there’s a cockroach in my glass of iced tea”. Yes, it did happen last Wednesday at a Chinese restaurant, let’s just put it under the name, Zong at Trinoma. It’s definitely a Fear Factor moment i never expected in a quite high priced establishment.
By the way, for the purpose of your imagination, i drank half of the iced tea already by the time i discovered this character swirling in the drink and obviously scared that i might completely swallow it. Thankfully,i saw it and was spared. Anyhow, of course , no restaurant owner nor its people would do anything deliberate as to put a creepy crawly on an unsuspecting customer’s food or drink but i’d like to think that it’s still the responsibility of the management of the said restaurant to ensure cleanliness within the premises.
Oh and i take back what i just said because you and i know if you’re an asshole to waiters then they don’t get angry, they get even if you know what i mean.
Back to the issue on hand, It also doesn’t help that the staff who were manager-less weren’t really trained for customer relations in times of crisis. The somewhat expected response was an apology and reassurance that should i end up getting sick, they would take care of whatever hospital or medicine bills and that they will waive the charge for the dinner.
As in most cases with majority of local restaurants, the acting manager/waiter and a couple more waiters( who by the way don’t seem to like their jobs, unsmiling, looking irritated when you flag them for some service) offered to….just replace the iced tea. Oh they said sorry alright but in a casual manner though like i should just accept that i could be harboring some cockroach eggs by the following day. Then again, maybe its a daily occurrence to them i don’t know.
My wife Rica who obviously cares about the health of her husband was miffed at this point as the acting manager,while polite in tone, was haggling on what can be done to appease us. It went from replacing the iced tea to “we cannot do anything about this but say sorry as it wasn’t intentional” to “we don ‘t have a manager to decide on these things” onto “the owners can’t be reached and they don’t have email and the restaurant also doesn’t have an email address”. After a few more sermons of how the customer is always right and as consumers we must fight for good service in establishments, the waiter gave in to giving a discount. A whooping 20% discount.
You know, It’s not really about getting a discount or getting a free dinner it’s more of the service and enforcing our rights as consumers so that they can improve their service. If it happened in the US or elsewhere they probably would’ve been sued already. But it’s a good thing for them, we we’re still quite understanding and patient but it’s really about time restaurants and food establishments train their staff on customer relations and to be more specific, on situations wherein the customer has something to complain about.
I know it’s a delicacy in other countries and a reality TV staple but the common household cockroach that hangs out in the kitchen or garbage can variety can’t be clean to eat now are they?
Luckily, so far, i’m ok. Acid in my stomach probably nuked the little bastard. Well, as they say, there’s a first for everything but i’m certainly not looking forward to more nor will you find me dining there again.